Legal

Terms of Service

Please read these terms carefully before using the Clinlytics platform or any of our services.

Last updated: April 8, 2026  ·  Effective: April 8, 2026

1. Acceptance of Terms

By accessing or using the Clinlytics platform, website, or any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms constitute a legally binding agreement between you and Clinlytics LLC, a Georgia limited liability company ("Clinlytics," "we," "us," or "our").

If you are accepting these Terms on behalf of a clinic, organization, or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree to these Terms, you may not use the Services.

By clicking "Sign Up," "Get Started," or by otherwise accessing the Services, you confirm you have read, understood, and agree to these Terms.

2. Description of Services

Clinlytics provides a software-as-a-service (SaaS) platform designed to assist ABA (Applied Behavior Analysis) therapy clinics with:

  • Insurance authorization tracking and expiration management
  • CPT code and unit usage monitoring
  • Automated alerts for expiring or exhausted authorizations
  • Reauthorization packet generation
  • Denial tracking and appeal management
  • Revenue forecasting and projection dashboards
  • Staff management and role-based access controls
  • Client onboarding workflow tools

Clinlytics is an administrative and operational tool. It does not provide medical advice, clinical recommendations, or billing/coding compliance guarantees. All clinical and billing decisions remain the sole responsibility of the licensed professionals and authorized staff at your clinic.

3. Eligibility

To use the Services, you must: (a) be at least 18 years of age; (b) be a licensed, certified, or authorized healthcare or behavioral health professional, or an authorized employee of such an entity; (c) have the legal authority to enter into binding contracts; and (d) not be prohibited from using the Services under applicable law.

Clinlytics is intended for use by ABA clinics, behavioral health organizations, and their authorized staff operating in the United States. Use outside the United States may be subject to additional restrictions.

4. Accounts & Registration

You must create an account to access the Services. You agree to provide accurate, complete, and current information during registration and to update that information as necessary. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Multi-User Accounts

Clinic administrators may invite staff members to access the platform under their subscription. The clinic account holder (Administrator) is responsible for ensuring all invited users comply with these Terms. Role-based permissions (Administrator, BCBA, Billing Specialist) are configured by the account Administrator.

Account Security

You agree to notify Clinlytics immediately at support@clinlytics.com if you suspect unauthorized access to your account. Clinlytics will not be liable for any loss or damage resulting from your failure to maintain the security of your credentials.

5. Subscriptions & Billing

Access to Clinlytics requires a paid subscription. Subscription plans, pricing, and features are described on our pricing page and may be updated from time to time with reasonable notice.

Billing Cycles

Subscriptions are billed on a monthly or annual basis, in advance, depending on the plan selected. All fees are in U.S. dollars and are non-refundable except as expressly stated herein or required by applicable law.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@clinlytics.com. Cancellation will take effect at the end of the current billing period. You will retain access to the Services through the end of that period.

Price Changes

Clinlytics reserves the right to change subscription pricing. We will provide at least 30 days' advance notice of any price changes via email or in-app notification.

6. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services in any way that violates applicable federal, state, or local law, including HIPAA and the HITECH Act
  • Upload, transmit, or store data you do not have the legal right to use
  • Attempt to gain unauthorized access to any portion of the Services or related systems
  • Reverse engineer, decompile, or disassemble any part of the platform
  • Use the Services to transmit spam, malware, or other harmful content
  • Resell, sublicense, or otherwise commercially exploit the Services without written permission
  • Use automated bots or scrapers to access the Services
  • Interfere with or disrupt the integrity or performance of the Services

7. HIPAA & Protected Health Information

Clinlytics understands that ABA clinics handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Clinlytics operates as a Business Associate under HIPAA when processing PHI on behalf of covered entities.

Business Associate Agreement

All clinic subscribers are required to execute a Business Associate Agreement (BAA) with Clinlytics prior to entering any PHI into the platform. A standard BAA is available upon request at legal@clinlytics.com. Use of the platform with PHI without a signed BAA is a material violation of these Terms.

Minimum Necessary Standard

You agree to enter only the minimum necessary PHI required to use the Services. Clinlytics implements technical safeguards consistent with the HIPAA Security Rule, including data encryption at rest and in transit, role-based access controls, and audit logging.

Breach Notification

In the event of a data breach involving PHI, Clinlytics will notify affected covered entities in accordance with the HIPAA Breach Notification Rule (45 CFR §§ 164.400–414).

8. Data Ownership & Security

You retain full ownership of all data, including client information, authorization records, and any other content you submit to the Services ("Your Data"). Clinlytics does not sell Your Data to third parties.

By using the Services, you grant Clinlytics a limited, non-exclusive license to process Your Data solely as necessary to provide and improve the Services, as described in our Privacy Policy.

Data Export

Upon request or account termination, Clinlytics will provide you with an export of Your Data in a standard format within 30 days. Following the export period, Clinlytics may delete Your Data in accordance with our data retention policies.

Security Measures

Clinlytics implements industry-standard security measures including TLS encryption, access controls, regular security assessments, and secure cloud infrastructure. However, no system is completely secure and Clinlytics cannot guarantee absolute security of Your Data.

9. Intellectual Property

The Clinlytics platform, including its software, design, trademarks, logos, and content (excluding Your Data), is owned by Clinlytics LLC and protected by U.S. and international intellectual property laws. Nothing in these Terms transfers any ownership of Clinlytics intellectual property to you.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services during the term of your subscription solely for your internal business operations.

10. Termination

Either party may terminate the service relationship at any time. Clinlytics may suspend or terminate your access to the Services immediately, without prior notice, if you materially breach these Terms, including non-payment, HIPAA violations, or prohibited use.

Upon termination, your right to access the Services ceases immediately. Sections of these Terms that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitations of liability, and governing law.

11. Disclaimers & Limitations of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Clinlytics does not warrant that the Services will be uninterrupted, error-free, or that defects will be corrected. Clinlytics is not responsible for the accuracy of insurance authorization data obtained from third-party payers or EHR systems.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINLYTICS'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CLINLYTICS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Henry County, Georgia.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

Clinlytics reserves the right to modify these Terms at any time. We will provide notice of material changes via email or prominent in-app notification at least 14 days before the changes take effect. Your continued use of the Services after such notice constitutes your acceptance of the updated Terms.